What we do with your details

What we collect

Only what you type into our contact form: your name, email address, and optionally your phone number, what you are looking for, and your budget. If you write to us about a particular property, we record which one. We also store the IP address the message came from, to spot abuse of the form.

We do not use advertising trackers, and we do not sell, rent or share your details with anyone else.

Why we hold it

To answer you, and to keep a record of what you asked for so that we can help you properly if you come back. That is a legitimate interest in running an estate agency, and you can object to it at any time by writing to hello@hdsyxwh.com.

Marketing email

We will only send you news about new listings or the market if you ticked the box on the contact form asking for it. That box is never ticked for you, and ticking it is not a condition of getting an answer.

Every one of those emails carries an unsubscribe link, and we act on it at once. You can also just reply and say stop, or write to hello@hdsyxwh.com. Replies to your own enquiry are not marketing and are sent whether or not you ticked the box.

How long we keep it

Enquiries are kept for three years from your last contact with us, then deleted. If you ask us to remove your details sooner, we will, except where we are required to keep a record of a transaction we handled for you.

Who else sees it

Our website and database run on a server we rent from Amazon Web Services in Stockholm, Sweden. Our email is sent through Amazon Simple Email Service in the same region. Those providers process the data on our instructions and for no purpose of their own. Nobody else has access.

Your rights

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Write to hello@hdsyxwh.com and we will answer within thirty days. If you are in the European Union, you may also complain to your national data protection authority; in Morocco, to the CNDP.